How can I change or cancel my order?
To make a change or to cancel your order, please contact Customer Service at 877.732.9453. Note: Cancellations cannot be accepted after your Alaska Fresh Ketch has been shipped.

Can I change my delivery date?
Of course! As long as you call us at least three days before your original delivery date. If your Fresh Ketch has already been shipped, you will have to make arrangements for someone to receive the delivery and shuttle your seafood into the freezer for you.

How long will my Fresh Ketch remain frozen before it has to be put in the freezer?
It's hard to say as this depends on where you're located. All of our products are shipped frozen and packed with dry ice, which does a great job of keeping things glacially cold for around two days, which is the time it takes for your Fresh Ketch to travel from Alaska to your door.

Can I re-freeze my Fresh Ketch?
We know that dinner plans sometimes change. If you thawed your Fresh Ketch and then decided not to cook it, it can be stored in the coldest part of your refrigerator for up to two days. While we really don’t recommend it, your fish can be re-frozen – but take care to do this only once: Quality is compromised each time a fillet is frozen/thawed. We work hard to send you the best Alaska has to offer and we'd hate for you to experience anything less!

Does freezing alter the flavor or texture of the fish?
Seafood that's been properly frozen and stored is virtually indistinguishable from fresh seafood -- unless, of course, you have an incredibly distinguishing palate (and even then it's hard to tell!) When seafood isn't properly packaged, the fats tend to oxidize and become rancid. Not good. Also, when seafood isn't kept in a stable sub-zero environment -- like, for example, a "self-defrosting" freezer that goes through regular thawing cycles -- the process of freezing and thawing will adversely affect the taste and texture of the fish. Fresh Ketch fish is blast frozen, vacuum-sealed in freezer burn-proof packaging, and stored at -20° F or colder.

How long will my Fresh Ketch last in the freezer?
How long Fresh Ketch seafood will maintain its premium quality depends on your home freezer. For freezers that hold a consistent temperature of 0° F or below, the recommended maximum storage time is four months. However, if your freezer is of the frost-free variety that cycles through thawing temperatures, we recommend that you limit storage time to four weeks.

Can I buy Fresh Ketch fish "a la carte"?
Once you've received a Salmon Troller or Halibut Schooner, you've got all the tools and instruction you need to recreate another great dinner party experience -- everything, that is, except the fish! Contact Customer Service or call us at 877.732.9453 and we'd be happy to help you custom order your next Fresh Ketch!

What are the benefits of wild salmon over farmed salmon?
The salmon in Alaska live their lives in a natural environment that is perfectly suited to yielding incredible tasting fish. Wild Alaskan salmon eat only the food that is indigenous to their ecosystem, which is the source of their natural pink color and authentically Alaskan taste. Farmed salmon are fed fishmeal pellets, a nutrient-poor conglomerate that leaves the fish looking tired and gray. Because nobody wants to eat gray salmon, farmed fish are fed a petroleum-based salmon-colored pigment to make them look healthier… and more like wild salmon.

Wild salmon swim in the open sea, an activity that allows them to build muscle, trim fat and keep their flesh firm. Farmed salmon, on the other hand, spend all their days in crowded pens, essentially banging into each other like bumper cars. The result is a paunchy fish with mushy flesh. These close living quarters are also very bad for their heath, making them susceptible to parasites and diseases. To keep the stocks “healthy,” fish farmers bring in the reinforcements: pesticides, antibiotics, and disinfectants. Needless to say, all of this wreaks havoc on the farmed fish’s flavor profile.

Long story short, as we like to say in Alaska: Friends don’t let friends eat farmed salmon!

How do I know my seafood is done?
There are several ways to know if your fish is done to perfection: 1) Make a small cut into the meatiest part of the fish. If the flesh has turned from translucent to opaque, it's done! 2) If the juices on top of the fillet have become opaque and solid, it's done! 3) If the fish is flakey and slightly firm to the touch, it's done! 4) If a meat thermometer inserted into the thickest part of the fish reads 140º F, it's … a little overdone (in our opinion).

In Alaska, we prefer to eat our fish rare to medium-rare (about 120º F), when the center is still translucent. Fresh Ketch's Wild Alaskan Salmon is sushi grade, and has been flash frozen at minus 20º F, so it can be slightly undercooked. (It’s also best to slightly undercook halibut, as the fish will continue to cook after you remove it from the oven.)

Is Fresh Ketch's Wild Alaskan Salmon sushi safe?
Yes! And here's why: Our flash frozen salmon has been deep frozen to at least -10º F. During shipping, it will spend two days with dry ice, which ranges between -78º F and -109º F. These extremely cold temperatures are sufficient to ensure that our salmon meets nationally accepted safety guidelines for rendering raw fish "sushi-safe."

How long will smoked salmon keep?
Fresh Ketch's frozen smoked salmon may be kept in a home freezer for several months. Once it's thawed, however, smoked salmon should spend no more than one or two days in the refrigerator.

What do I do with the dry ice?
Always handle dry ice with care and wear heavy protective gloves whenever you're handling it. (If you don't have gloves, an oven mitt or heavy towel will suffice.) If touched briefly, dry ice harmless, but prolonged contact with the skin will freeze cells and cause injury similar to a burn. For this reason, keep dry ice away from children unless they are closely supervised.

If you suffer a dry ice burn, treat it as you would a regular heat burn. Apply antibiotic ointment to prevent infection and bandage only if the burned skin area needs to be protected. See a doctor if the skin blisters or comes off.

Do not leave dry ice on a tiled or solid surface countertop as the extreme cold could crack it.

To dispose of the dry ice, unwrap it and leave it at room temperature in a well-ventilated area. It will eventually transform itself from a solid to a gas.

What is your return policy?
We certainly don’t envision this happening – in fact, we will be shocked if it does – but if you are at all dissatisfied with any of our products, or your perishable product fails to arrive within the promised time frame, please contact us and we will stop at nothing to turn your Fresh Ketch experience around.

We’re here for you. Question about your order?  Need to arrange a return? Interested in learning more than you ever really need to know about wild Alaskan seafood?  All you have to do is call us or send an email and we’ll be happy to help.